Disclaimer and Policies
 Sweet Treats of Houston
Last Updated on JAN. 5th, 2022
Sweet Treats of Houston (herein after referred to as "STOH").

PAYMENT:
STOH REQUIRES A 50% 
NONREFUNDABLE DEPOSIT 
TO BOOK ANY ORDER --
THIS SECURES YOUR ORDER
AND IS RETAINED AS A BOOKING FEE.
ONCE THE 50% DEPOSIT HAS BEEN PLACED,
BE IT 5 MINUTES AFTER OR 
100 YEARS LATER 
THE 50% DEPOSIT
WILL NOT BE REFUNDED.
CHECKS ARE NOT ACCEPTED
AS A FORM OF PAYMENT.
(supplies are collected to create
your custom order; 
THANK YOU FOR UNDERSTANDING.)

DELIVERY
FOR ALL ORDERS THAT 
REQUIRE DELIVERY 
PAYMENT MUST BE PAID IN FULL 
1 DAY PRIOR TO DELIVERY.
CAKES WILL 
NOT BE DELIVERED 
UNLESS THE PAYMENT IS RECEIVED.
 WE DO NOT ACCEPT
CASH-ON-DELIVERY (COD).

Privacy Policy
We respect and are committed to protecting your privacy. 
We may collect personally identifiable information when you visit our site.
 We also automatically receive and record information on our server logs from your browser (AND PHONE NUMBER AND EMAILS THAT YOU PROVIDE DURING ONE ON ONE CONVERSATIONS) including your IP address, cookie information and the page(s) you visited. 
We will nEVER sell 
your personally identifiable information to anyone, 
but you will occasionally see 
our cakes and specials
 in your newsfeed/browser.
To be in accordance 
with CANSPAM we agree to the following:
If at ANYTIME you would like to unsubscribe 
from receiving future emails OR TEXTS, 
you can email, TEXT or HIT THE UNSUBSCRIBE BUTTON at anytime
and we will remove you 
from ALL correspondence.
Security Policy
Your payment and personal information is always safe. 
Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for 
secure commerce transactions. 
It encrypts all of your personal information, including credit card number, name, and address, 
so that it cannot 
be read over the Internet. Additionally, 
we do not store credit card information on our web servers.

Booking FEE/Payment:
********STOH requires a 50% nonrefundable deposit to book any order**********
 This secures your RESERVATION and is retained as a booking fee.

Order Deliveries and Pick up:
If you are unhappy with your order, bring the matter to attention before you leave STOH
 and we will assess and attempt to properly correct the issue right away.
We offer cake deliveries up to 15 miles from our location in Katy TX. 
Deliveries are based on the physical delivery address and are based on a
 first come-first serve basis. There is always a delivery charge,
 Regardless of location. 
Any unsuccessful delivery attempts 
(i.e recipient not at said 
location to receive items)
 will result in the 
products returning to STOH. Any subsequent delivery attempts 
will incur 
another delivery fee charge.

•PICK UP ORDERS
STOH is not responsible for any damages to the Cake after Delivery 
and/or CAKE Setup is complete. 
If Customer picks up the Cake, 
the Customer is 
responsible for Delivery 
and Setup of the Cake.
 Customer is responsible
 for providing an appropriate and secure table and 
environment for the Cake(s). 
some Cakes are heavy and require 
a sturdy table, 
and optimal room temperature
 Of 75 degrees or below.


REFUNDS:
In the unlikely event 
that your order does not
 meet your expectations, 
we will give you a
refund (minus a 30% handling**/cancellation fee)
 IN 2 WEEKS (PROVIDED YOU RETURN THE ORDER IN ITS MAJORITY
 AND NOT HALF CONSUMED.)
NOTE: If you are issued a refund, you CANNOT keep the product. 
We will NOT negotiate a partial refund if you keep the order.
CANCELLATIONS VS Not happy with the product are different:
If you cancel within a good amount of time you will receive a 50% return, 
the other 50% is non-refundable – this secureD your order and is 
retained as a booking fee. 
IF YOU ARE NOT HAPPY WITH THE PRODUCT
you will receive a 70% return (if you do not keep the order).
If the order (NOT INCLUDING tiered cakes, or last minute orders placed with less than 48 hours) 
is paid in full at the time of the cancellation and is 7 days or 
more before pickup, then 50% will be refunded WITHIN 2 WEEKS. 

STOH reserves the right to charge a cancellation fee if
 Insufficient time is given, 
as stated above**, due to costs incurred in the purchase,  
preparation and 
priorization of the order.
•••••A FULL 3 WEEK CANCELLATION NOTICE IS REQUIRED FOR TIERED CAKES•••••

NOTE: Before placing the order,
 ENSURE THAT YOU UNDERSTAND THE aFOREMENTIONED•
Time and money are spent collecting supplies and planning your custom order.


Thank you for choosing 
sWEET TREATS OF HOUSTON. WE LOOK FORWARD TO WORKING WITH YOU.
Allergen Info 
AT STOH BAKERY, WE WANT TO HELP ALL OUR CUSTOMERS TO MAKE INFORMED CHOICES ABOUT OUR PRODUCTS. IF YOU ARE ADHERING TO A SPECIAL DIET, OR HAVE A FOOD ALLERGY OR INTOLERANCE, YOU WILL FIND ALL THE INFORMATION YOU NEED BELOW.

IF YOU HAVE ANY ALLERGIES, 
PLEASE CAREFULLY CHECK THIS GUIDE!

CROSS-CONTAMINATION
PLEASE NOTE THAT ALL OUR PRODUCTS 
ARE BAKED FRESH ONSITE IN OUR KITCHEN. 
WHILE WE DO HAVE PROCESSES IN PLACE TO MINIMIZE THE RISK OF CROSS-CONTAMINATION, 
WE HAVE A SMALL KITCHEN 
AND DO NOT HAVE SEGREGATED 
PRODUCTION LINES, 
SO CROSS-CONTAMINATION OF 
INGREDIENTS IS POSSIBLE.
WE HANDLE ALL THE MAIN ALLERGENS 
OF DAIRY, NUTS, PEANUTS, 
GLUTEN (WHEAT), EGG, AND SOY.

IF YOU HAVE A SERIOUS ALLERGY 
TO ANY OF THESE ALLERGENS, OR ONE WHICH COULD CAUSE YOU TO HAVE A 
MAJOR ALLERGIC REACTION, 
SADLY THE ONLY WAY 
FOR YOU TO BE
 100% SAFE IS 
NOT TO CONSUME ANY OF OUR PRODUCTS.
PLEASE FEEL FREE TO ASK ANY QUESTIONS BEFORE PLACING YOUR ORDER.

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