Sweet Treats of Houston (herein after referred to as "STOH").
PAYMENT:
STOH REQUIRES A 50%
NONREFUNDABLE DEPOSIT
TO BOOK ANY ORDER --
THIS SECURES YOUR ORDER
AND IS RETAINED AS A BOOKING FEE.
ONCE THE 50% DEPOSIT HAS BEEN PLACED,
BE IT 5 MINUTES AFTER OR
100 YEARS LATER
THE 50% DEPOSIT
WILL NOT BE REFUNDED.
CHECKS ARE NOT ACCEPTED
AS A FORM OF PAYMENT.
(supplies are collected to create
your custom order;
THANK YOU FOR UNDERSTANDING.)
DELIVERY
FOR ALL ORDERS THAT
REQUIRE DELIVERY
PAYMENT MUST BE PAID IN FULL
1 DAY PRIOR TO DELIVERY.
CAKES WILL
NOT BE DELIVERED
UNLESS THE PAYMENT IS RECEIVED.
WE DO NOT ACCEPT
CASH-ON-DELIVERY (COD).
Privacy Policy
We respect and are committed to protecting your privacy.
We may collect personally identifiable information when you visit our site.
We also automatically receive and record information on our server logs from your browser (AND PHONE NUMBER AND EMAILS THAT YOU PROVIDE DURING ONE ON ONE CONVERSATIONS) including your IP address, cookie information and the page(s) you visited.
We will nEVER sell
your personally identifiable information to anyone,
but you will occasionally see
our cakes and specials
in your newsfeed/browser.
To be in accordance
with CANSPAM we agree to the following:
If at ANYTIME you would like to unsubscribe
from receiving future emails OR TEXTS,
you can email, TEXT or HIT THE UNSUBSCRIBE BUTTON at anytime
and we will remove you
from ALL correspondence.
Security Policy
Your payment and personal information is always safe.
Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for
secure commerce transactions.
It encrypts all of your personal information, including credit card number, name, and address,
so that it cannot
be read over the Internet. Additionally,
we do not store credit card information on our web servers.
Booking FEE/Payment:
********STOH requires a 50% nonrefundable deposit to book any order**********
This secures your RESERVATION and is retained as a booking fee.
Order Deliveries and Pick up:
If you are unhappy with your order, bring the matter to attention before you leave STOH
and we will assess and attempt to properly correct the issue right away.
We offer cake deliveries up to 15 miles from our location in Katy TX.
Deliveries are based on the physical delivery address and are based on a
first come-first serve basis. There is always a delivery charge,
Regardless of location.
Any unsuccessful delivery attempts
(i.e recipient not at said
location to receive items)
will result in the
products returning to STOH. Any subsequent delivery attempts
will incur
another delivery fee charge.
•PICK UP ORDERS
STOH is not responsible for any damages to the Cake after Delivery
and/or CAKE Setup is complete.
If Customer picks up the Cake,
the Customer is
responsible for Delivery
and Setup of the Cake.
Customer is responsible
for providing an appropriate and secure table and
environment for the Cake(s).
some Cakes are heavy and require
a sturdy table,
and optimal room temperature
Of 75 degrees or below.
REFUNDS:
In the unlikely event
that your order does not
meet your expectations,
we will give you a
refund (minus a 30% handling**/cancellation fee)
IN 2 WEEKS (PROVIDED YOU RETURN THE ORDER IN ITS MAJORITY
AND NOT HALF CONSUMED.)
NOTE: If you are issued a refund, you CANNOT keep the product.
We will NOT negotiate a partial refund if you keep the order.
CANCELLATIONS VS Not happy with the product are different:
If you cancel within a good amount of time you will receive a 50% return,
the other 50% is non-refundable – this secureD your order and is
retained as a booking fee.
IF YOU ARE NOT HAPPY WITH THE PRODUCT
you will receive a 70% return (if you do not keep the order).
If the order (NOT INCLUDING tiered cakes, or last minute orders placed with less than 48 hours)
is paid in full at the time of the cancellation and is 7 days or
more before pickup, then 50% will be refunded WITHIN 2 WEEKS.
STOH reserves the right to charge a cancellation fee if
Insufficient time is given,
as stated above**, due to costs incurred in the purchase,
preparation and
priorization of the order.
•••••A FULL 3 WEEK CANCELLATION NOTICE IS REQUIRED FOR TIERED CAKES•••••
NOTE: Before placing the order,
ENSURE THAT YOU UNDERSTAND THE aFOREMENTIONED•
Time and money are spent collecting supplies and planning your custom order.
Thank you for choosing
sWEET TREATS OF HOUSTON. WE LOOK FORWARD TO WORKING WITH YOU.
